At RevFocus Services, we value our clients and strive to provide top-quality, customized services in hotel revenue management, digital strategy, and performance analytics. This Refund Policy explains the terms under which refunds may be issued for payments made to RevFocus.
1. Nature of Our Services
Our services are business-specific and tailored to each client’s unique needs.
Because all work involves planning, research, and custom deliverables, refunds are generally not provided once a project or service has started.
2. Eligibility for Refunds
Refund requests will be considered only in the following cases:
Duplicate Payment:
If a client is charged twice for the same service due to a technical error, the duplicate amount will be refunded.Service Not Delivered:
If the client has made a valid payment but RevFocus fails to initiate or deliver the agreed service due to internal issues.Project Cancellation Before Start:
If a project is cancelled before work has started (within 24 hours of payment), a partial refund may be processed after deducting administrative and processing fees.
All refund decisions are subject to review and approval by the RevFocus management team.
3. Non-Refundable Situations
Refunds will not be issued under these circumstances:
When the project or service has already started.
Change of mind after the service purchase.
Delays caused by client-side inaction, lack of response, or failure to provide required inputs.
Issues arising from third-party platforms, hosting, or integrations outside RevFocus control.
Completed or partially completed projects.
4. Refund Process
If your refund request is approved:
The refund will be processed to the original payment method used.
Refunds are usually completed within 7–10 business days after approval.
Any applicable processing or transaction fees may be deducted from the refunded amount.
5. How to Request a Refund
To request a refund, please email us at info@revfocus.com with the following details:
Name and contact information
Payment or invoice number
Service or project name
Reason for refund request
Our team will review the case and respond within 2–3 business days.
6. Management Rights
All refund decisions are made at the sole discretion of RevFocus Services management.
We reserve the right to decline refund requests that do not meet the criteria outlined in this policy.
7. Policy Updates
RevFocus Services may update this Refund Policy from time to time.
Any changes will be reflected on this page with an updated “Last updated” date.
We encourage clients to review this page periodically to stay informed about our policies.
8. Contact Us
RevFocus Services
📧 Email: info@revfocus.com
🌐 Website: https://revfocus.in
📍 Address: 4th Floor, Mangal City, PU4, AB Rd, Vijay Nagar, Scheme No. 54, Indore, Madhya Pradesh 452010
